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Privacy policy

At NuPad we take your privacy seriously and this privacy statement explains what personal data or information we collect from you, and from people who visit our website, and how we use it. We would encourage you to readthe information below.

Who are we?

NuPad is a registered company 6042120 and our office address is: 9 Dellfield Parade, High Street, Cowley, Middlesex, UB8 2EN.  NuPad is a registered data controller 22117870.

What personal data or information do we collect?

We may collect personal data about Landlords, prospective Landlords, tenants, prospective tenants, jobapplicants, our current and former employees and suppliers. The personal information we collect may includeyour name, address, email address, IP address, and information regarding what pages you access on this websiteand when.

How do we collect data or information from you?

We collect personal information about you when you:

  • Instruct us to act on your behalf
  • Make an enquiry via the form on our website or via the telephone
  • Use our website
  • Enquire about a job opportunity
  • Work for or with the company
  • Exchange business cards with a member of the company
How is your information used?

We collect your personal data or information to operate the company effectively and provide you with a high-quality service. We may use your information:

  • To deliver services to you on your
  • To answer enquiries that you make prior to any formal
  • To keep you informed about our services, our insight into industry trends and best practice, if youhave opted-in to receive these communications
  • To process a job application
  • To fulfil our obligations as an employer
  • To provide benefits to you as an employee
  • To adhere to quality standards as set out by the Property Ombudsman or the UK Association of Lettings
  • To maintain security of our office and IT infrastructure
  • To invoice you, and to track payments you make or payments made to you
  • To send you information which we believe may be of interest

We believe that all these purposes are justified on the basis of our legitimate interests in running and promoting the company, our contractual requirements to deliver the agreed services to you, and our legal obligations, both as a business and responsible employer. The exception is for sending email marketing about our services, which we carry out on the basis of consent or legitimate interests. If you would like to know more, please read below:

  • Landlords
  • Prospective Landlords
  • Tenants
  • Prospective Tenants
  • Job Applicants, Our Current and Former Employees

Landlords

As a landlord, we will hold the following information about you:

  • Name and contact
  • Information relating to your property
  • Financial details
  • Demographic information such as postcode
  • Information and documents relating to the service we are providing, includingcommunications with
  • Billing and payment

We store your information in our practice management system and our accounting system on our secure servers based in the UK. We also hold paper copies of your information in the client matter files, stored in ouroffices.

We occasionally use third-party online tools:

  • Dropbox to share documents electronically with you, with your agreement. Dropbox uses servers that are based in the USA, therefore, personal information may be transferred outside of the EEA. For more information, please view Dropbox’s Privacy Policy.

We will retain your client matter file for the duration of our relationship with you, then for a minimum of 7 years after, and a maximum of 15 years, if required for audit purposes. Where there are specific retention periods relating to your matter file, we will make you aware of these at the time we open and close the file. If we act on your behalf whilst you are under 18, we will retain your file until your 21st birthday. We will retain financial records for 6 years, following the end of the current financial year.

Prospective Landlords

As a prospective landlord, we may hold the following information about you:

  • Name, date of birth, and contact
  • National insurance number
  • Brief information relating to your matter
  • Demographic information such as postcode
  • Signposting information we may have provided to you if we are unable to provide you with a service

We store your information on our secure servers based in the UK. Communications with you relating to your initial enquiry may also be stored in our email system for a period of 6 months. We will retain minimal personalinformation about you to enable us to conduct conflict of interest checks as required by the Solicitors Regulatory Authority.

9 Dellfield Parade, High Street, Cowley, Uxbridge, UB8 2EN.

Tenants 

As a tenant, we will hold the following information about you:

  • Name and contact information
  • Information relating to your property
  • Financial details
  • Demographic information such as postcode
  • Information and documents relating to the service we are providing, includingcommunications with
  • Billing and payment

We store your information in our practice management system and our accounting system on our secure servers based in the UK. We also hold paper copies of your information in the client matter files, stored in our offices.

We occasionally use third-party online tools:

  • Dropbox to share documents electronically with you, with your agreement. Dropbox uses servers that are based in the USA, therefore, personal information may be transferred outside of the EEA. For more information, please view Dropbox’s Privacy Policy.

We will retain your client matter file for the duration of our relationship with you, then for a minimum of 7 years after, and a maximum of 15 years, if required for audit purposes. Where there are specific retention periods relating to your matter file, we will make you aware of these at the time we open and close the file. If we act on your behalf whilst you are under 18, we will retain your file until your 21st birthday. We will retain financial records for 6 years, following the end of the current financial year.

Prospective Tenants

 As a prospective tenant, we may hold the following information about you:

  • Name, date of birth, and contact
  • National insurance number
  • Demographic information such as postcode
  • Signposting information we may have provided to you if we are unable to provide you with a service

We store your information on our secure servers based in the UK. Communications with you relating to your initial enquiry may also be stored in our email system for a period of 6 months. We will retain minimal personal information about you to enable us to conduct conflict of interest checks as required by the Solicitors RegulatoryAuthority.

9 Dellfield Parade, High Street, Cowley, Uxbridge, UB8 2EB.

Job Applicants 

When you apply for a job with us, we may hold the following information about you:

  • Name, date of birth, and contact
  • Information relating to your qualifications and experience
  • Demographic information such as postcode
  • References where we take them up
  • Information and documents relating to the review, interview and selection process, including communications with.

We store your information on our secure servers based in the UK. We will also store communications with yourelating to the interview process on our email server, based in the UK. We will retain your personal data relating to the review, interview and selection process for a period of six months after the interview date.

Current and Former Employees

When you work for us, we may hold the following information about you:

  • Name, date of birth, and contact information
  • National insurance number and Unique Tax Reference (UTR)
  • Information relating to your qualifications and experience
  • Demographic information such as postcode
  • Information and documents relating to your performance and supervision as an employee of thecompany, including communications with you
  • Your photograph, including Passport and Driving Licence
  • Financial information, such as bank details, pension scheme and salary details
  • Information about your next of kin
  • Health information

We store your information on secure servers based in the UK and in hard copy in a secure filing cabinet in the office. We will also store communications with you on our email server, based in the UK. We will retain your personal data for the duration of your employment and for a period of 7 years after you leave the company.Beyond this point, we only retain minimal information about you to concompany the period of time you were employed by the company for reference purposes. We share your information with HMRC, and our chosenpension / benefits providers.

Who has access to your information?

We do not sell or rent your personal data or information to any third party or share your information with thirdparties for their marketing purposes.

We will disclose your data or information if required by law, for example by a court order or for the prevention offraud or other crime.

We may pass your information on to third party service providers, agents or subcontractors for the purposes of completing a task or providing services to you on our behalf (e.g. to provide external expertise in your matter). However, we disclose only the personal information necessary to deliver that service and have a contract in place that requires them to keep your information secure and not to use it for other purposes.

Third party service providers who act as data processors on our behalf:

  • Alto provide us with IT Infrastructure and Support They do not routinely access the data on our systems, but may have to provide maintenance and upgrade services which gives them access to the data.
Transfers outside of the European Economic Area

Your personal information in the European Economic Area (EEA) is protected by data protection laws, but other countries do not necessarily protect your personal information in the same way. The EEA covers all countries in the EU plus Norway, Liechtenstein and Iceland. A limited number of the third-party providers we use to help us manage our business and services may involve data transferring to the United States or other countries outside of the EEA. Specific providers are identified above and we link to their relevant PrivacyPolicies.

Your rights

You have certain rights over the processing of your personal information by NuPad . These are:

  • The right to be informed, which is what this privacy policy is for
  • The right to access the data we hold about you
  • The right to object to direct marketing
  • The right to object to processing carried out on the basis of legitimate interests
  • The right to erasure (in some circumstances)
  • The right to data portability
  • The right to have your data rectified if it is inaccurate
  • The right to have your data restricted or blocked from processing

We undertake direct marketing activities on the basis of consent or legitimate interests, and we will alwaysgive you the opportunity to opt-out of such communications.

How you can update your information

 The accuracy of your information is important to us. If you change your contact details or if you want to update any of the information we hold on you, please email us at: info@nupad.co.uk by post at: Data Protection Lead, 9 Dellfield Parade, High Street, Cowley, Uxbridge, UB8 2EB.

How you can access your personal information

You have the right to ask for a copy of the personal information NuPad hold relating to you. To do this pleasecontact: info@nupad.co.uk or by post at: Data Protection Lead, 9 Dellfield Parade, High Street, Cowley, Uxbridge, UB8 2EB.

You also have the right to lodge a complaint about our processing of your personal data with the UK’s InformationCommissioner’s Office

Keeping your data secure

When you give us personal information we take steps to ensure that it’s treated securely and strive to protect iton our internal systems. Our secure server systems encrypt your information.

Contacting us via email

We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government standards. If your email service does not support TLS, you should be aware that any emails we send or receive may not beprotected in transit.

We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

Visitors to our Website
Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Unless you have set your browser to block cookies, this site will place the cookies on your computer. Details of which cookies are placed on your computer are available by clicking ‘show details’ on the cookie bar at the top when you visit the website.

Further information about cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visitwww.aboutcookies.org or www.allaboutcookies.org.

IP addresses

We may collect information about your computer, including where available your IP address, operating systemand browser type, for system administration and to report aggregate information for internal purposes only. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual byname.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot beresponsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy ofthat third party site.

More questions? 

To contact NuPad with a data protection query regarding the processing of your personal data, please use thecontact us or email: info@nupad.co.uk

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 26/04/2021.

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